Returns & Exchanges
At Moonboon, we want you and your little one to be completely satisfied with your purchase. If for any reason you are not happy, you can return your items within 14 days of receipt for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all tags are attached and the products are in unused condition.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at your nearest authorized delivery point.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing