Frequently Asked Questions
Everything you need to know about your Moonboon experience.
What are your shipping rates and delivery times?
We offer standard shipping starting at $5.99, with free delivery on all orders over $75. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund, provided they are in original condition and packaging.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Moonboon products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality goods.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.